Intellectual Property Notice
Rights to artwork remain the sole property of Kairee Cardoso, including after purchase. This includes the purchase of originals, commissions, prints and current and/or future reproductions of any kind. The purchase of any item, original or otherwise, does not grant the customer permission to mint the piece into an NFT, print and distribute in any form, or reproduce in any way for profit and/or otherwise.
Collectors may not reproduce artwork in any way without express written permission from the artist. Posting images of the items purchased on social media is always welcome and does not breach this clause.
Liability
We are not liable for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace, or compensate in any way for damage to products that have been mishandled by customers. For example: smudging fingerprints on the white border, tearing fine art prints, damaging works, etc.
As guaranteed under consumer protections, compensation for damage is due if/when damaged products are received when impacted by postal services and/or faulty merchandise has been dispatched.
Please read the product descriptions thoroughly and carefully. It is not our duty to compensate customers who do not read the information provided in the product description prior to purchase.
If there is an issue with your order, we will work with you in good faith to resolve the matter as promptly as possible. If an item arrives damaged, defective, incorrect, or otherwise does not conform to your order, please get in touch with the Studio with relevant photographs and details so that an appropriate resolution can be arranged.
The Studio makes every reasonable effort to ensure that artwork photography accurately represents the colors and appearance of each piece. However, colors may vary between devices due to differences in monitor, screen, and display calibration. Such variations do not constitute a fault or defect in the product. Customers concerned about colour accuracy are encouraged to view product images across multiple devices before purchasing.
Except where otherwise required by applicable consumer protection legislation, customers are responsible for all costs associated with returning goods to the Studio, including shipping, postage, insurance, customs duties, taxes, and any related fees. Return shipping costs will only be covered by the Studio if the item is determined to be faulty, damaged in transit, or incorrectly dispatched, or if required by law.
Returns and shipping
Customers are responsible for ensuring that all shipping information provided at checkout is complete, accurate, and current. Requests to amend a shipping address must be submitted within twenty-four (24) hours of purchase. While the Studio will make reasonable efforts to accommodate address changes requested within this timeframe, changes cannot be guaranteed once order processing has commenced.
Once an order has been dispatched, the Studio is unable to alter the delivery address and accepts no responsibility for parcels delayed, lost, misdirected, returned, or otherwise undelivered due to incorrect or incomplete shipping information supplied by the customer.
Where an order is returned to the Studio due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for any additional shipping costs incurred to resend the parcel.
If the customer elects to cancel the order after it has been returned to the Studio, any refund issued will exclude all shipping and handling costs incurred by the Studio. In addition, a restocking fee of twenty percent (20%) of the purchase price may be deducted from the refund to cover administrative, processing, packaging, and restocking expenses, to the extent permitted by applicable law.
The customer shall be liable for any diminished value of the goods resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods. Due to the delicate nature of fine art products, returned artworks and art prints must be received in original, saleable condition. Any evidence of damage, excessive handling, wear, creasing, folded corners, tears, scratches, staining, mounting, framing, alteration, or other deterioration may result in the return request being denied or an appropriate deduction being made from the refund amount where permitted by law.